Server Support & Network Administration

We oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems; assists in coordinating special projects including network related wiring plans, LAN/WAN , Hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including Server hardware and software; assists in installing, designing, configuring, and maintaining system hardware

  • Establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server
  • Assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including Performing scheduled network tasks, updating anti-virus definition files, monitoring network servers
  • E-mail/Internet/ Systems Support Establishes and maintains user e-mail accounts; provides e-mail training and software support; provides e-mail documentation and updates user manual as needed; manages anti-spam and anti-virus servers; researches and troubleshoots e-mail
    Telecommunications Support
  • Plans, recommends and assists in the design of telecommunications systems; researches and recommends
  • Telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling; researches, analyzes, troubleshoots and resolves telecommunications related

Essential Functions

Our System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. We participates in technical research and development to enable continuing innovation within the infrastructure.

Enable an environment that rewards innovation and effective problem solving, Create and continuously improve processes by which the support team operates and Enhance the customer experience by fostering an environment of service excellence.

Our Key Responsibilities

  • Provide support to customers via telephone, email and remote control for the range of Services and products that Solutions provide
  • Diagnose and resolve customers’ problems
  • Provide weekly reports to key customers
  • Ensure that customers are kept up to date at all times
  • Answer customers questions
  • Provide pre-sales technical support

Our Clients

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